40%
Increase in Renewal Rate
Personalized offers, automated notifications, and streamlined workflows help you retain more customers year over year.
Renewals Management
Building custom solutions for you on
platform
Outcomes
Tangible Results Our Clients Achieve
30%
Faster Renewal Processing
Automated reminders and pre-filled data reduce back-and-forth and eliminate most manual steps.
25%
Growth in Cross-Sell & Upsell Revenue
Suggest additional coverage or upgrades at the right time, boosting the average premium per policy.
20%
Reduction in Lapsed Policies
Proactive engagement and multi-channel communication minimize the risk of policy lapses.
With RST's OutSystems-based Renewals Management solution, Insurers and MGAs can transform the renewal process from a routine administrative task into a strategic growth opportunity. Here are the metrics our clients have seen:
Capabilities
Key Features of Our Renewals Management Solution
Everything you need to automate, personalize, and grow revenue at every renewal window.
01
Automated Renewal Workflows
Trigger renewal reminders, send personalized communication, and pre-populate forms to accelerate the entire process.
02
Personalized Communication Engine
Segment clients based on policy type, claim history, or risk profile. Deliver tailored renewal offers via email, SMS, or in-app notifications.
03
Dynamic Pricing & Rating Updates
Easily adjust premium rates or coverage limits within the OutSystems platform to match changing risk appetites or market factors.
04
Multi-Channel Engagement
Enable policyholders to renew through their channel of choice—agent portals, self-service portals, or mobile apps—boosting convenience and satisfaction.
05
Cross-Sell & Upsell Recommendations
Configure rules to automatically suggest complementary products (e.g., auto to home, personal liability add-ons). Increase average revenue per customer.
06
Low-Code Flexibility & Rapid Deployment
Quickly configure or modify workflows, rules, and integrations using OutSystems' low-code environment—without lengthy dev cycles.
How it works
Smart Renewals Management – Automate, Personalize, and Grow Revenue
- 01
Identify Renewals
Surface upcoming expiries automatically across the book.
- 02
Send Notifications
Trigger multi-channel renewal reminders with pre-filled data.
- 03
Customer Engagement
Capture the response; follow up automatically when there's none.
- 04
Adjust Pricing & Cross-Sell
Apply updated rating and recommend complementary coverage.
- 05
Auto-Renew or Modify
Renew as-is or process the requested policy modifications.
- 06
Payment & Issuance
Collect payment and issue the renewed policy documents.
- 07
Performance Monitoring
Track retention and revenue for optimized renewals performance.
Why RST
What Sets Us Apart
- 01
Insurance Expertise, Elevated
We understand your priorities—improving retention, increasing revenue, and maintaining regulatory compliance. Our team's domain knowledge ensures solutions that truly fit.
- 02
Faster Time-to-Market
Using OutSystems, we deliver high-impact solutions quicker, helping you capitalize on renewal windows without disruptive, drawn-out development cycles.
- 03
Holistic Support & Partnership
From discovery to post-launch optimization, we're with you at every stage, providing expert guidance and proactive problem-solving.
- 04
End-to-End Support
From requirements gathering to post-implementation support, we stay with you every step of the way, ensuring seamless adoption and continuous improvement.
- 05
Proven Success Track
Our solutions have already delivered consistent, measurable results for insurers across multiple lines of business and geographies.
Hear it from our clients
“Thanks to RST's Renewals Management solution, our renewal rate jumped from 75% to over 90%. The automated reminders and personalized outreach made a real difference in customer satisfaction.”
Insights
Dive Deeper into Our Insights
Our latest thinking and case studies.
Turning Renewals into a Growth Engine, Not an Admin Task
Read full article
Personalized Outreach: The Retention Lever Insurers Overlook
Read full article
Case Study: Lifting Renewal Rates from 75% to Over 90%
Read full article
Ready to Transform Your Renewals Management Experience?
Let's eliminate inefficiencies, improve data accuracy, and maximize Renewals management partnerships with OutSystems.
Schedule a Consultation