AI is reshaping insurance. Is Takaful ready for what comes next?

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RustyStick Technologies

Customer Portal

Building custom solutions for you onOutSystemsplatform

Give policyholders, brokers, and corporate clients one secure place to manage everything — policies, documents, endorsements, claims, and payments — built on OutSystems and connected to the systems you already run.

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Outcomes

Tangible Results Our Clients Achieve

65%

Service Requests Self-Served

Policy documents, certificates, and simple changes are handled by customers without contacting the service desk.

40%

Fewer Inbound Calls

Live status on claims, renewals, and payments removes the most common reasons customers pick up the phone.

10 Weeks

To First Portal Release

Low-code delivery on OutSystems puts a branded, production-ready portal in front of customers fast.

Draft content — review and adjust the copy and figures to match your delivered results.

How it works

The Customer Journey, End to End

  1. 01

    Access

    Secure sign-in with MFA and role-based access for policyholders, brokers, and corporate administrators.

  2. 02

    Self-Serve

    View policies, download documents, request endorsements, and update details without contacting an agent.

  3. 03

    Transact

    Pay premiums, set up instalments, and submit claims with document upload and instant acknowledgement.

  4. 04

    Track

    Follow claims, renewals, and requests in real time with proactive notifications at every status change.

Capabilities

Key Features of Our Customer Portal Solution

Every routine interaction, available online and always in sync with your core systems.

01

Policy & Document Self-Service

One place for schedules, certificates, wordings, and invoices, always current with your policy administration system.

02

Digital Claims & FNOL

Guided claim notification with photo and document upload, plus transparent progress tracking to settlement.

03

Payments & Billing

Secure card, bank, and instalment payments with receipts, reminders, and account statements built in.

04

Endorsements & Renewals

Customers request mid-term changes and confirm renewals online, with rules deciding what needs underwriter review.

05

Broker & Corporate Views

Multi-policy, multi-entity dashboards for brokers and corporate clients managing large programmes.

06

Secure by Design

Encryption, granular permissions, and audit logging meeting GDPR and industry compliance requirements.

Why RST

What Sets Us Apart

  1. 01

    Lower Cost to Serve

    Routine servicing moves from staffed channels to self-service, releasing capacity for complex work.

  2. 02

    Higher Retention

    Effortless renewals and transparent claims make customers far less likely to shop elsewhere.

  3. 03

    One Source of Truth

    The portal reads and writes to your core systems, so customers and staff see identical data.

  4. 04

    Brand-Consistent Experience

    Fully themed to your brand across web and mobile, not a generic vendor skin.

WhyChoose RST?

At RustyStick Technologies, we build customer portals that reduce cost to serve while genuinely improving the experience — fast to launch and easy to evolve.

  • Insurance-Native Design

    We design around policies, endorsements, claims, and billing — the journeys your customers actually take.

  • Built on OutSystems

    Certified delivery means new journeys, integrations, and channels ship in days, not quarters.

  • Integration First

    Portals connect cleanly to policy admin, claims, billing, and CRM so nothing is rekeyed.

  • Support Beyond Launch

    We keep measuring adoption and iterating on the journeys that drive the most contact.

Insights

Dive Deeper into Our Insights

Our latest thinking and case studies.

Ready to TransformYour Customer Experience?

Let's give your customers a self-service portal that reduces contact volume and strengthens retention.

Schedule a Consultation